Effective Date: March 17, 2026
20) Governing Law and Dispute Resolution
20.1 Governing law
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.
20.2 Informal resolution
Before filing a formal claim, the parties will attempt in good faith to resolve the dispute informally by written notice and negotiation for at least thirty (30) days, unless injunctive, emergency, abuse-related, collections-related, or other urgent relief is required sooner.
20.3 Arbitration
Except where prohibited by applicable law or otherwise stated in an applicable Order Form, disputes not resolved informally will be submitted to binding arbitration administered by the American Arbitration Association ("AAA") in Harris County, Texas, under the applicable AAA rules. Judgment on the award may be entered in any court of competent jurisdiction.
20.4 Class action waiver
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY AGREES THAT ANY DISPUTE WILL BE BROUGHT ONLY IN THAT PARTY'S INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL ACTION.
20.5 Jury trial waiver
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL FOR ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE.
20.6 Injunctive relief
Nothing in this Section prevents either party from seeking temporary, equitable, or injunctive relief, or relief related to abuse, fraud, payment collection, confidential information, intellectual property, account security, sanctions, or the integrity of the Service, in any court of competent jurisdiction.
20.7 Venue for court proceedings
Any court proceeding permitted under these Terms must be brought exclusively in the state or federal courts located in Harris County, Texas, and each party consents to personal jurisdiction and venue there.
21) Force Majeure
We will not be liable for any delay, interruption, defect, loss, or failure in performance resulting from causes beyond our reasonable control, including acts of God, natural disasters, fire, flood, war, terrorism, civil unrest, labor disputes, power failures, internet or telecommunications failures, routing incidents, denial-of-service attacks, DNS attacks, registrar or registry actions, certificate authority actions, sanctions, embargoes, governmental actions, pandemics, failures of third-party providers, failures of upstream networks, or failures of infrastructure not under our reasonable control.
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